If you see something amiss with the Crunch platform, please let us know. From the web application, you can report an issue by clicking the settings 
icon in the upper right to open the menu, and then selecting Report issue:
The default behavior for this link opens a support form that gets routed to Crunch's support team.
However, often the question an end-user is really thinking about has more to do with the specifics of a dataset or analysis than a software question. Many times, they have a data question that Crunch support is not equipped to answer.
Crunch provides a way for folder editors to control where the Report an Issue link takes end-users. The options include:
- Crunch support team (default)
- A website URL the organization may have created that is relevant. This could be a help center, wiki, FAQ, videos, or another online resource.
- An email address to someone the organization has designated as a subject-matter expert for this dataset. Alternatively, it could be an email address to the customer-support queue for the organization.
A customized Report an Issue link can be configured at the folder, parent-folder, or organization level. For example, to control where this link takes you for the entire organization, click Organization settings:
And then make the configuration change:
You can also configure this at the folder level. Anytime you make a configuration change at the folder level, that change is only effective for that folder and any sub-folders.