The Crunch application provides a support menu with a link to Report an Issue that enables end-users to get application support.
The default behavior for this link opens a support form that gets routed to Crunch's support team.
However, often the question an end-user is really thinking about has more to do with the specifics of a dataset or analysis than a software question. Many times, they have a data question that Crunch support is not equipped to answer.
Crunch provides a way for folder editors to control where the Report an Issue link takes end-users. The options include:
- Crunch support team (default)
- A website URL the organization may have created that is relevant. This could be a help center, wiki, FAQ, videos, or another online resource.
- An email address to someone the organization has designated as a subject-matter expert for this dataset. Alternatively, it could be an email address to the customer-support queue for the organization.
A customized Report an Issue link can be configured at the folder, parent-folder, or organization level. For example, to control where this link takes you for the entire organization, click Organization settings:
And then make the configuration change:
You can also configure this at the folder level. Anytime you make a configuration change at the folder level, that change is only effective for that folder and any sub-folders.